We want you to have the best possible experience watching streaming video on the Internet. We make every effort to insure that our movies play at the highest possible quality; however, settings on your computer can affect your ability to watch them. These include your operating system, browser and version, player preference settings, the type of computer or mobile device you use and other variables. If we cannot resolve your problem and provide the viewing experience you expect, we will gladly give you a full and fast refund. Thank You!