U.S. Customers: Customer Service: 1-800-611-6684 Billing Inquiries: 1-800-610-6666 International Users: Customer Service: +1-215-418-2640 Billing Inquiries: +1-215-418-2669 . We want you to have the best possible experience on HotMovies.com. We make every effort to ensure our movies play at the highest possible quality; however, issues can arise occasionally on different systems with differing configurations. If you are having trouble, please provide as many details as you can with the form below. If we cannot resolve your problem and provide the viewing experience you expect, we will gladly give you a full and fast refund. Thank You!