We want you to have the best possible experience watching streaming video on the Internet. We make every effort to insure that our movies play at the highest possible quality; however, settings on your computer can affect your ability to watch them. These include your software version, browser and Windows Media Player settings, the type of computer you use, spam blockers, and many other variables. If we cannot resolve your problem and provide the viewing experience you expect, we will gladly give you a full and fast refund. Thank You!